Business Process Automation (BPA) also known as Business Process Outsourcing makes use of technology to automate processes that otherwise require manual labor and be susceptible to errors. This frees employees up to focus on their work and enhance customer service.
However, prior to deciding what to automate and how to go about it, companies must first be aware of their capability to alter their daily workflows. They should also be able to identify the processes that have the highest potential to save money and also other operational improvements. During this phase teams will need engage with leaders and employees who are affected by the BPA to ensure that they clearly communicate benefits and address any concerns.
When a team has decided what they want to automate, they need to choose the right tools achieve it. A good choice is low-code automation software that enables business teams to utilize a visual interface to develop, modify and monitor their own automated processes without the requirement for a ticketing system and IT support. Examples include Blue Prism, UiPath and other options.
Process discovery and identification: Analyzing existing processes is essential before automatizing business processes, so it’s important to have key employees participate in brainstorming sessions and workshops. These sessions will aid in gaining a better understanding of each step, and pinpoint areas that require improvement.
Once you’ve identified areas that could benefit from automation of business processes, you can begin to prototype and test your technological solution. When the system is ready to go, you will have to educate employees on the new procedures and then implement the well-tested system.
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